bd369 Terms and Conditions

1 Introduction and Applicability

These terms and conditions ("Terms") apply to all services, games and activities on the bd369 platform ("Platform"). bd369 is an online gaming and betting platform that provides slots, fishing games, cricket betting and live casino services for players in Bangladesh.

By creating an account or using any service on this platform, you confirm that you have fully read, understood and agreed to these Terms. If you do not agree with any part of these Terms, you are requested to refrain from using this platform.

This document has been prepared in compliance with all applicable laws and regulations of Bangladesh. In the event of any dispute or ambiguity, the decision of the bd369 authority shall be considered final.

2 Account Registration

To create an account on bd369, users must provide accurate, complete and up-to-date information. Providing false information is a direct violation of the Terms and may result in the account being suspended or permanently closed.

2.1 Account Ownership

• Each individual may operate only one account.
• If multiple accounts are operated from the same household or address, the authority reserves the right to investigate.
• The account holder may not allow any third party to use their account.
• Transferring or selling an account is strictly prohibited.

2.2 Password Security

It is your responsibility to keep your account login details confidential. If you suspect that unauthorised access to your account has occurred, notify our support team immediately. bd369 is not responsible for any loss resulting from unauthorised access if you do not provide timely notification.

3 Age Verification and Eligibility

bd369 is an adults-only platform. Use of this platform is permitted only for those aged 21 and above. Participation of minors in any form of gaming or betting activity is strictly prohibited.

3.1 Registration Eligibility Requirements

• You must be at least 21 years of age.
• You must be a resident of Bangladesh.
• Your account must never have been previously closed by bd369.
• You must play in your own name and for yourself — not on behalf of any third party.

Failure to respond to a verification request or providing false information will result in immediate account suspension, and bd369 reserves the right to withhold any deposited funds.

4 Deposit and Withdrawal Policy

All financial transactions on bd369 are conducted in Bangladeshi Taka (BDT / ৳). We currently support the following payment methods: bKash, Nagad and Rocket.

4.1 Deposit Terms

• Minimum deposit amount: ৳200 (for each method).
• Deposits must be sent only from your own bd369 account — not from someone else's number.
• Third-party payments are not accepted under any circumstances and such transactions will be cancelled and returned.
• Once a deposit is completed successfully, the balance is generally credited within a few minutes.

4.2 Withdrawal Terms

• Minimum withdrawal amount: ৳500.
• Withdrawal requests are generally processed within 10-45 minutes.
• Withdrawals will only be sent to the same payment method and number used at the time of deposit.
• Funds earned from bonuses must meet the applicable wagering requirements before withdrawal.
• bd369 reserves the right to suspend a withdrawal and carry out verification if fraud or unusual activity is suspected.

5 Bonuses and Promotions

bd369 offers various bonuses and promotional offers from time to time. Each bonus has its own terms and conditions, which must be read and understood before claiming.

5.1 Welcome Bonus

New members may receive a 100% bonus on their first deposit, up to a maximum of ৳10,000. To receive this bonus:

• The first deposit after account creation is eligible for the bonus.
• The combined total of the bonus and deposit must meet a 25x wagering requirement before withdrawal.
• There is a specific time limit for meeting the wagering requirement, calculated from the date the bonus is activated.
• If the wagering requirement is not met within the specified time, the bonus will be cancelled.

5.2 General Bonus Policy

• A bonus may only be claimed once unless specifically stated otherwise.
• Claiming bonuses using multiple accounts is strictly prohibited.
• If evidence of bonus abuse is found, the bonus and all winnings earned from it will be cancelled.
• bd369 reserves the right to modify or discontinue any bonus offer.

6 Betting and Gaming Rules

All games and betting activities on bd369 are governed by specific rules. The individual rules for each game can be found in the game interface.

6.1 Betting Policy

• Once a bet is confirmed, it cannot be changed or cancelled.
• If a bet is processed incorrectly due to a technical error, bd369 reserves the right to cancel that bet.
• In sports betting, if an event is cancelled, the stake is generally returned.
• If a round is left incomplete due to a technical issue in the live casino, the bet for that round may be cancelled.

6.2 Software and Technical Issues

If an incorrect result is displayed due to a software error or technical issue, bd369 reserves the right to determine the correct result. bd369 also reserves the right to reclaim any payment that was clearly made in error.

7 Prohibited Activities

The following activities are strictly prohibited on bd369. Violation of these prohibitions will result in immediate account closure and the balance may be forfeited.

• Any attempt at money laundering or illegal transfer of funds.
• Playing games using bots, automation software or artificial intelligence.
• Hacking, manipulation or any technical tampering with the game software.
• Abusing bonuses by creating multiple accounts.
• Collusion or coordinated fraud with other players.
• Using obscene, threatening or discriminatory language.
• Submitting false identity or documents.
• Selling or transferring any account to another person.

8 Account Suspension and Closure

The bd369 authority reserves the right to suspend or permanently close an account at any time, without prior notice, in the following circumstances:

• In the event of a breach of any provision of these Terms.
• If fraud or misconduct is suspected.
• To meet the requirements of applicable laws or regulations.
• If account protection is required for security reasons.

8.1 Voluntary Account Closure

If a user wishes to close their account themselves, they may contact our 24/7 live chat support. The support team is also ready to assist with self-exclusion or responsible gaming requests.

9 Responsible Gaming

bd369 is committed to responsible gaming. We believe gaming should be a source of entertainment — not a cause of financial hardship.

• Our platform offers deposit limits, session limits and self-exclusion features.
• If you feel that gaming is having a negative impact on your life, contact the support team immediately.
• Adult users also bear the responsibility of keeping minors away from gaming.

For more information, visit our Responsible Gaming page.

10 Privacy and Data Protection

bd369 places the highest importance on protecting users' personal information. Our platform uses SSL encryption technology to keep all data secure.

Full details of how your personal information is collected, used and protected can be found on our Privacy Policy page.

10.1 Purpose of Data Use

• For account verification and management.
• For processing financial transactions.
• For providing customer service.
• For meeting applicable legal obligations.
• For fraud prevention and platform security.

bd369 does not sell users' personal information to third parties. Information is not shared with any unauthorised third party except as required by legal obligation.

11 Limitation of Liability

bd369 always strives to provide a reliable and uninterrupted service. However, bd369 will not be held liable in the following circumstances:

• If a game session is interrupted due to loss of internet connection or a technical error.
• If a delay occurs due to an issue with third-party software or a payment provider.
• If a service is disrupted due to force majeure — natural disasters, war, epidemics and similar events.
• If any loss occurs due to a problem with the user's own device or connection.

In any circumstance, bd369's maximum liability will not exceed the value of that specific transaction.

12 Right to Modify Terms

bd369 reserves the right to partially or fully modify these terms and conditions at any time. In the case of significant changes, reasonable efforts will be made to notify users.

If you continue using the platform after any changes, it will be assumed that you have accepted the new terms and conditions. Therefore, it is advised to visit this page regularly.

13 Contact & Complaints

Please contact us for any questions, clarifications, or complaints regarding these terms and conditions. Our support team is available in Bengali 24 hours a day, 7 days a week.

• Live Chat: Chat directly from any page on the platform — available 24/7.
• Email: [email protected]

13.1 Complaint Process

Once a complaint is submitted, we will try to resolve it as quickly as possible. More complex matters may take additional time. Mentioning the subject of the complaint, the date, and the relevant transaction or game details will help us resolve it faster.

Before playing at bd369, you are requested to also read our FAQ page — answers to common questions can be found there.