bd369 Privacy Policy
How your personal information is collected, stored, and used — bd369 is fully transparent and accountable on every one of these matters.
This Privacy Policy ("Policy") is issued on behalf of the bd369 platform ("we", "us", or "bd369"). It describes what information we collect about you when you use bd369's website, mobile application, and related services ("Platform"), how we use it, who we share it with, and how we keep it secure.
By using bd369's services, you are considered to have accepted the terms described in this Privacy Policy. If you do not agree with any terms of this Policy, please refrain from using our Platform.
What Information We Collect
bd369 collects various types of information to ensure the best possible service for its users. This information comes primarily from two sources: what you voluntarily provide, and information collected automatically while you use the Platform.
1.1 Information You Provide Directly
- Full name, date of birth, and national identity card number (for identity verification purposes)
- Mobile phone number and email address
- Residential address and district
- Payment information: bKash, Nagad, or Rocket account numbers
- Username and password provided at the time of account registration
- Messages and complaints sent to support via live chat or email
- Self-declared limits and preferences related to responsible gaming
1.2 Automatically Collected Information
When you use the bd369 Platform, the following information may be collected automatically:
- IP address, browser type and version
- Device information: operating system, device model, screen resolution
- Your activity on the Platform: which pages you viewed, how long you stayed, which buttons you clicked
- Game history, bet amounts, and transaction records
- Login time, session duration, and location (country or division level only)
How We Use Your Information
bd369 uses your information only for lawful, specific, and transparent purposes. The main reasons for our use of information are described in detail below:
2.1 Account Management and Verification
We use your personal information to verify your identity and for secure account management. This also helps prevent fraudulent activity and keep minors away from the Platform.
2.2 Service Delivery and Improvement
- To provide gaming services, bonuses, and promotional offers
- To process deposits and withdrawals via bKash, Nagad, and Rocket
- To create a customized experience based on your preferences
- To identify and resolve technical issues on the Platform
2.3 Customer Support
When you contact us through our 24/7 live chat support or email, we use your information to resolve your issues quickly and effectively.
2.4 Security and Legal Compliance
- To detect suspicious transactions and fraudulent activity
- To comply with anti-money laundering regulations
- To meet legal obligations and respond to requests from authorities
2.5 Communication and Marketing
With your consent, we may notify you about new offers, tournaments, or Platform updates. You may opt out of such communications at any time.
Disclosure and Sharing of Information
bd369 does not sell your personal information to third parties. However, certain information may be shared in the following circumstances:
3.1 Service Provider Partners
We use trusted third-party services for payment processing, technical infrastructure, game software provision, and customer support. These partners are given access only to the information necessary for their specific tasks and are required to comply with our privacy standards.
3.2 Legal Obligations
We may be required to disclose information under a court order, a lawful request from a government authority, or applicable law. In such cases, we provide only the minimum information necessary.
3.3 Business Transfers
In the event of a business merger, acquisition, or asset transfer, your information may be transferred to the new entity. In such circumstances, we will notify you in advance and the new entity will ensure equivalent protection under this Privacy Policy.
Cookies and Tracking Technologies
The bd369 Platform uses cookies and similar tracking technologies to improve your browsing experience and ensure service quality.
4.1 Cookies We Use
- Essential Cookies: Essential for maintaining login sessions, ensuring security, and running the Platform's core functions. Disabling these will prevent the Platform from working properly.
- Functional Cookies: Used to remember your language preferences, settings, and customizations.
- Analytical Cookies: Used to understand which parts of the Platform are used most and to improve service quality.
4.2 Cookie Controls
You can accept or reject cookies through your browser settings. However, disabling essential cookies may affect your ability to use some of bd369's core services. Please refer to your browser's help section for managing cookies.
Data Security Measures
bd369 adopts industry-standard technical and administrative measures to ensure the security of your personal information.
5.1 Technical Security
- SSL (Secure Sockets Layer) encryption: All data exchanged between your browser and our servers passes through encrypted channels.
- Passwords are stored using strong password hashing and salting techniques.
- Regular security audits and vulnerability assessments are conducted.
- Firewalls and intrusion detection systems remain active.
- Access to sensitive information is restricted to authorized personnel only.
5.2 Administrative Security
- Staff are provided with regular training on data protection.
- Strict confidentiality agreements are maintained with third-party service providers.
- Clear procedures are in place for detecting and responding to data breach incidents.
Data Retention Period
bd369 retains your personal information only for as long as necessary to fulfil the original purpose for which it was collected, or as required to meet legal obligations.
- Account Information: Retained for as long as your account is active. Even after account closure, certain information may be retained for a defined period to meet legal requirements.
- Transaction Records: Retained for a defined number of years in accordance with financial regulatory guidelines and applicable law.
- Communication History: Retained for a relevant period for customer service purposes.
- Cookies and Session Data: Session cookies are deleted when the browser is closed; persistent cookies have their own expiry period.
After the defined retention period ends, we securely delete your information or anonymize it so that it is no longer linked to your identity.
Protection of Minors' Information
bd369 is not intended for minors in any way. Our Platform is for users aged 21 and above only. We do not knowingly collect any personal information from anyone under the age of 21.
Age verification during registration is an important step for us. If we become aware that a minor has used or is using our Platform, we will immediately close that account and securely delete the collected information.
If you suspect that an underage member of your family is using our Platform, please contact us immediately.
Your Rights
You have the following rights regarding your personal information. Contact us to exercise these rights:
8.1 Right to Access and Obtain a Copy
You may request to view your personal information held by us and to receive a copy of it. We will respond to this request within a reasonable timeframe.
8.2 Right to Rectification
If your information contains any inaccuracies or is incomplete, you may request that it be corrected. This can be done directly through your account settings or through our support team.
8.3 Right to Erasure
In certain circumstances, you may request the deletion of your personal information. However, we may be required to retain certain information to meet legal obligations.
8.4 Right to Restrict Processing
In certain circumstances, you may request that the processing of your information be restricted, such as while a dispute about the accuracy of the information is ongoing.
8.5 Right to Withdraw from Marketing Communications
You may request to stop receiving promotional emails or notifications at any time. This does not apply to service-related or legal notifications.
Third-Party Links and Services
The bd369 Platform integrates software from game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, NetEnt, Microgaming, and Ezugi. These providers have their own privacy policies, and your activity on their platforms is governed by their respective policies.
Payment service providers such as bKash, Nagad, and Rocket have their own privacy policies. The exchange of information with these services during deposits or withdrawals is subject to their own terms and policies.
We are not responsible for the privacy practices of these third parties. We recommend that you read their privacy policies before using these services.
Policy Changes and Updates
bd369 reserves the right to update this Privacy Policy from time to time. Changes may occur due to improvements to our services, new legal requirements, or changes in business operations.
10.1 Notification of Changes
When significant changes are made to the Privacy Policy, we will notify you in the following ways:
- The "Last Updated" date at the top of this page will be changed.
- A notification may be displayed when you log in to the Platform.
- A message about the change may be sent to the registered email.
10.2 Use After Changes
If you continue using bd369 after the new policy takes effect, you will be considered to have accepted the updated privacy policy. If you do not agree with the changes, you may contact our support to request that your account be closed.
Privacy Contact
If you have any questions about this privacy policy, have any concerns about your information, or wish to exercise your rights, please contact us:
We may need to verify your identity when responding to privacy-related requests. This ensures that we are sharing information with the right person.
You can also visit our Terms and Conditions and Responsible Gaming pages to learn more.